How a Telephone Answering Service Can Help Your Business
Regardless of the size of your business, you will find that patching some or all of your calls to a telephone answering service would ensure that your company does not miss any business opportunities – and will also give your company a very professional image.
Outsourcing your calls to a telephone answering service is like having your own full time receptionist but is a much more cost effective way of employing experienced PA’s.
A recently study found that over 75% of people would rather speak to a live operator then leave a voicemail message and the majority of them would not even call back, which suggests that they would call another company. Therefore, it is vital that you do not miss any calls, especially in today’s economic climate as it is likely to result in lost business.
All our call centre staff are highly trained and would answer each call in a polite and friendly manner according to your script, as if they were based in your office within 3 rings in your company name, and handled as per your instructions - Guaranteed!
Once you sign up for a telephone answering service, you would be allocated a dedicated account manager so you have a personal contact that will make amendments to your instructions, or update your diary.
You would also receive 4 trained PA’s to your business - where it is, what it does, who does what, who is on holiday, when they are back – and how to handle calls – initial greeting, procedures for different callers (e.g. clients, sales calls etc), message taking service, communication etc - so your clients are impressed and happy with the service they receive.
Whether you are looking for someone to answer your overflow of calls or to book your appointments to make your business run smoother, Cleartone can help!
If you would like to find out more, please call us on 0207-101-4045